After a few days, the CMR file will be available in your order on the TransConnect portal.

Due to privacy laws, we are not allowed to give you a copy of the ID card or passport.

At the moment, our service is only available for car dealers, not for consumers

TransConnect is part of Transporting Wheels B.V., based in the Netherlands and founded in 2014. The team behind TransConnect has many years of experience in the trade and transportation of used vehicles worldwide. After years of being active in the trade and transportation of used vehicles and additional automotive services, we started the online service TransConnect.

We are the point of contact for the transportation of vehicles by road. In your account you will find all the necessary transport documentation, such as information about the CMR, conveniently together.

You can easily calculate the cost of transporting your vehicles across Europe with our transport calculator. Go through the steps in the calculator and get an instant price for transporting your order. All our prices are all-in prices for ”door-to-door” delivery of the vehicle.

In most cases, transportation partners do not require additional documentation before starting the transportation order. Any pickup documents, codes, etc. should be added in the corresponding order.

TransConnect unfortunately cannot guarantee loading or unloading on that particular day.

Contact TransConnect and we’ll explore the possibilities together.

The average lead time depends on each route and is visible when the order is placed. Lead time starts from the moment the car is ready for transport and the order is complete.

The average load time is displayed when calculating your transport. TransConnect does its best to perform the transportation as quickly as possible.

At TransConnect, we provide all transportation of passenger cars and vans up to a maximum size of L3/H3.

Is your vehicle ready for transport? Go to the calculator and follow the steps to place your order. On this page you will find a detailed explanation of how this works.

If you have placed a successful transport order with TransConnect, you will find the invoice in your account.

There must be enough fuel in the vehicle to drive at least 1 km.

Has the transportation been completed? Then you will find a copy of all transport-related documentation, such as the CMR document, in your account.

Contact TransConnect and we will consult with the driver for any time information.

Please contact TransConnect so we can check with our partner.

Please contact TransConnect and we will inquire with our partner.

• To be planned: your order is still being processed and no date is yet known for shipment. We will inform you as soon as possible.
• Preplanned: your order is linked to a carrier but no date is known yet. We will inform you as soon as possible.
• Planned: Your transportation is planned. You have been notified via email. Order is scheduled but have not been notified? Contact us.

You can follow the entire shipping process in your account. Through notifications in your account and by email, we will keep you informed of the shipping status. This way you know exactly when the vehicle was picked up or delivered.

When a scheduled date is known, you will be notified by email. You can also see the current status of your order in your portal account.

After your car is delivered, you will be sent the invoice. You must pay the invoice within 7 days. In some cases, we send a pro forma invoice (to new customers only) and transportation must be paid in advance.

At TransConnect, it is only possible to pay by bank transfer!

To process a claim, please follow these steps:

1. Report the Damage: Contact TransConnect to inform us about the damage. It’s important to do this as soon as possible. You can do this in your portal.
2. Document the Damage: Always take clear pictures of the damage and note it on the CMR (Consignment Note). This documentation is crucial for processing the claim.
3. Follow Procedures: Ensure you follow the entire ICED & Signed procedure. This helps in accurately determining liability and ensures a smooth claims process.

If no damages are mentioned on the CMR, we cannot process the claim, as the partner (and their insurance) will reject the claim.

If you have any questions or need further assistance, feel free to reach out to our logistics team or call us directly at +31 88 369 07 00. We’re here to support you every step of the way!

ICED&Signed

TransConnect offers car transport including damage coverage up to seventy thousand euros. Read more about our unique coverage with CarSecure

If our driver arrives at a loading location and finds that he’ll have to wait to receive the car, he will contact our logistics team immediately. Together they will work to find a solution to expedite the loading process.

Here’s how we handle waiting time:

• Initial Waiting Period: The first 30 minutes of waiting are not compensated.
• Compensation: After the initial 30 minutes, compensation of €30 is provided for every additional 30 minutes of waiting.
• Maximum Compensation: The maximum compensation is €90. However, if a longer waiting time occurs, a higher compensation can be agreed upon after discussing with the logistics team.
• Fault Freight: If no pickup is possible, fault freight might be charged.

If you have any more questions or need further assistance, feel free to reach out or call us directly at +31 88 369 07 00. We’re here to help!

In case our partner is at the location and not able to load the cars, we have the possibility of charging fault freight.

The most seen causes of fault freight we see are:

• Car not paid for
• Car not at the location
• Car does not drive and cannot be winched
• Car not prepared for loading
• Loading address closed (incorrect opening hours)
• Car is too heavy (incorrect weight in the order) / too tall / too long
• Car not registered (incorrect email address in the order)
• No documentation / pick-up code / link for booking
• Part of the order not present (partial misload)

If you cancels the order on the day of the planned loading (24 hours upfront), we have the possibility of charging fault freight.

The price of fault freight is 75% of the original transport price.

TransConnect handles all communication between the customer and transportation partner. That way our carriers can focus on transporting the order, and you can focus on your work. Do you have questions about your order? Contact us. We would love to help you!

Go to the contact page. Here you will find our phone number and email address. You can also fill out the contact form here.

We are happy to help you. Contact our Support Team at +31 88 369 07 00, info@transconnect.com or fill out the contact form on our website.

For every transport we’re using the Dutch forwarding conditions of FENEX.

Fenex is the Dutch industry association for freight forwarders and logistics service providers. Fenex is an independent association and falls under the umbrella TLN. Fenex offers members a wide range of information, training, services and products and meetings to learn from each other and meet each other.

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